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Customer Queries

Frequently Ask Questions

Where are you located?

We are located in the heart of middle Georgia. You can find our store front at 4524 Forsyth Road #201-202 Macon, Georgia 31210.

What are your store hours?

We are open Monday through Friday from 10:00am-6:00pmEST and Saturday from 10:00am-5:00pmEST. You can shop 24/7 on our website, shopkaratsandkeepsakes.com.

How does shipping work?

Check out our shipping times and options here.
You can also select in store pick up and retrieve your items directly at our store front.

Where do I get my order if I select Store Pickup at checkout?

Once you receive a text or email that your order is ready, come visit us at our store front during business hours to pick up your order(s). We are located at 4524 Forsyth Road #201-202 Macon, Georgia 31210.

What is your return policy?

You can learn all about returns here.

Can you help me find the right size?

Yes! We are always available to help you make decisions. Before reaching out to us though, check out our sizing guide here.

Can I call to place an order?

You can call us about placing a phone order at 478-471-6688. Please have the item name, sizing, and color preference ready.

Do you have gift cards?

We sure do! Gift cards are available in incremental amounts from $25 to $500 and can be found under the “Gift Cards” tab.Gift cards are sent electronically through email and are not physical cards. There are no fees or expiration dates.

How do I use a gift card or promo code?

Use your gift card or promo code at check out in the box labeled “Gift Card or Discount Code.”

How do I find out about sales and promos?

For our best and most current deals make sure you are subscribed to our newsletter and following our social channels.

Which payment options can I use?

We accept Visa, MasterCard, Discover, and Amex as well as PayPal and Amazon Pay.

What if I change my mind about an order?

Orders cannot be changed after they’ve been processed.

Do I get an order confirmation after I pay?

Right after submitting your order, you should receive an email confirmation that we got it. We’ll also keep you updated on processing and shipping. If you don’t get a confirmation email, reach out to us for help.

Still have questions?

Call our team at (478) 471-6688, or email us at karatsandkeepsakesinc@gmail.com